Wilderack Reviews is our own review system, at wilderack.com/reviews. We built it so you can trust what you read there. Only paying customers write reviews, every one of them is asked the same way, and every rating goes up. This page explains exactly how it works.
Who can write a review
- Only customers who paid for a server. That means a paid plan or a paid 3-day pass. A payment that was refused, or a server we gave for free, doesn’t count. A refund later doesn’t take your review away: an unhappy customer’s review matters as much as anyone’s.
- Never staff or the founders. Nobody who works on Wilderack can review it, and nor can anyone on a server we gave them.
- One review per account. You can edit it or delete it at any time in your panel, under Review Wilderack.
Every review shows “Paid for a server” and the month you became a customer, so readers know it comes from someone who used Wilderack.
How we ask
We ask every customer the same way, at the same point, whatever happened in between:
- About a week after your first order, or when your first 3-day pass ends if that’s sooner.
- In your panel, a card on your server list. Tap Not now and it goes away.
- By email, once, if you’re 16 or older. Never a reminder. Every invitation has a one-click link to say no more, and you can switch it off in your panel before it ever comes.
We don’t look at your support tickets, refunds or anything else to decide who to ask. Asking only happy customers would make the reviews worthless, so we never do it.
No rewards, ever
We never pay for reviews, and we never give a discount, prize, credit, giveaway entry or anything else for one. Nothing about your account changes because of what you write. Before a review goes up, its writer confirms it’s their own experience and that we gave them nothing for it.
What goes up
Every rating goes up at once, one star or five. Nobody at Wilderack reads a review before it’s published, so nobody can sit on a bad one.
A few checks run on the wording, the same way for every rating:
- We ask you to change it if it has a link, an email address, a phone number, a request to message someone privately, or swearing, slurs or sexual words. Your rating and your point stay as they are. Only the wording changes.
- A person checks it first if it may include someone’s personal details, such as an IP address or a Discord tag. This is usually within a day, and then it goes up.
If you’re under 18, your review never shows your name. It says “Verified customer” instead.
What we take down
We take a review down only if it breaks one of these rules. They’re the only reasons we have, and they apply the same way to every rating:
| Rule | What it means |
|---|---|
| Shared someone’s personal details | A name, address, phone number, IP address, account or anything else that could identify a person |
| Abusive, hateful, harassing or sexual | Insults, threats or hate against people, including for their race, religion, gender, sexuality or disability, and sexual content |
| Shared passwords, keys or other confidential information | Anything that would put an account, a server or a person at risk |
| Spam or advertising | Promoting something, or the same review posted again and again |
| Not about a real experience as a customer | Fake, paid for, or written for someone else |
| Not about Wilderack | A review of a game, a mod or another company instead of our service |
There’s no rule for “negative”, “unfair” or “wrong”. A review that’s critical, angry or mistaken in our view stays up, and we reply to it in public instead.
When we take a review down, we email its writer the rule it broke and what to change. For most rules, editing the review puts it straight back up. Reviews taken down as spam or as not genuine stay down unless we agree we got it wrong. You can reply to our email to ask us to look again.
The reviews page shows how many reviews we’ve taken down, for which rules, and the star ratings they had, so anyone can see we don’t take down bad ones.
Our replies
We can reply to a review once, in public, signed “Wilderack Crew”. The writer gets an email when we do. A reply never changes or hides the review, and the writer can still edit or delete it.
Reporting a review
Anyone can report a review with the Report this review link under it. You don’t need an account, and the writer never learns who reported it. A report never hides a review by itself: a person reads it and decides by the rules above.
The numbers
- The average is the plain mean of every published review’s stars, to one decimal. Every review counts the same, whatever its age or game.
- No average until there are 5 reviews. Until then we show only how many there are.
- Nothing is typed in by hand. Every number on the site comes straight from the reviews themselves. We never invent, copy or import reviews from anywhere else.
Your data
Your review, the game it’s about, the month you became a customer and, if you choose, your display name are public. Your email address, your account and your servers never are. Deleting your review takes it off the site at once, and deleting your account deletes your review too. Our privacy policy has the details.
Questions
Email support@wilderack.com if you think we got a review decision wrong, or if anything here is unclear.